Sensitivity to Cultural Nuance, Preparation Key Factors to Negotiating Success “You can simply negotiate or you can successfully negotiate,” according to George F. Donohue, author of Real Estate Dealmaking: A Property Investor’s Guide to Negotiating (Kaplan Publishing, October 2005). Drawing on more than two decades of real estate experience, George Donohue offers a comprehensive look at the art of negotiating at each stage of a real estate transaction from every player’s point of view. - 2006-02-17

Is Outsourcing A Threat to Marketing & Other Services? Much of the attention about outsourcing has revolved around manufacturing, programming and technical support. But services such as marketing, accounting and legal support are also threatened by outsourcing. A customer loyalty expert offers tips on strategic responses to outsourcing. - 2004-03-03