Element Customer Care Inks Contract To Support DIRECPATH Data Products
DIRECPATH has streamlined their technical support for Internet and Voice products under Element Customer Care. Element announced today that it has secured a contract to support all DIRECPATH data products. Previously, Element provided customer service and CSG Billing call center support for DIRECPATH while they outsourced data support to multiple providers.
Durham, N.C. (PRWEB) April 29, 2008 -- Element Customer Care today announced that it has secured a contract to support all DIRECPATH data products including internet and voice. Element provides billing services, tech support and a customer service call center for cable, broadband and telecommunications operators using CSG Systems software solutions. Previously, Element provided customer service and CSG billing call center support for DIRECPATH while they outsourced data support to multiple providers.
Element will work in conjunction with Integrated BroadBand Services, LLC (IBBS) who was selected to handle monitoring software and device provisioning for DIRECPATH. With DIRECPATH's decision to convert all properties onto an IBBS platform, Element's technical service engineers will be able to successfully use IBBS software as well as its own ticketing system to provide quality tech support and to guarantee a consistent customer service.
"DIRECTPATH is constantly looking for ways to provide the best possible service for our subscribers. The decision to go with IBBS software and Element's customer service and tech support is another example of our willingness to invest in the best possible customer service experience," said Henry Peraza, Chief Operating Officer, DIRECPATH. "We are certain this new partnership will greatly enhance our end users' experience."
"This service contract allows our more than 42,000 DIRECPATH subscribers to call a single number to have their needs met whether the issue is one for billing services, customer service or technical support," said Peraza.
DIRECPATH offers a wide range of options for its subscribers. Television options include digital channels as competitive analog packages. High-speed broadband service is via cable modem or fiber and digital telephone service is also available. DIRECPATH offers residents savings in the form of "technology bundles" with satellite TV, broadband and voice.
"Element is proud to be asked to expand the current services we provide DIRECPATH," said Matt Zemon, President, Element Customer Care. "This opportunity gives us the ability to help our client better meet increasing customer service demands by creating continuity in care to DIRECPATH's subscribers. By being the provider for both customer service and technical support, DIRECPATH realizes an economy of scale and Element can pass the related savings back to DIRECPATH."
About the DIRECPATH
DIRECPATH is a partnership formed by DIRECTV, the largest satellite broadcaster in the U.S. with over 15 million users, and Hicks Holdings, a private investment firm with worldwide cable television and media experience. Based in Dallas, Texas, DIRECPATH specializes in providing satellite video, high-speed broadband and digital voice to the multi-family industry. DIRECPATH's objective is to lead the industry in quality service for high-speed broadband and digital voice as well. Visit them online at http://www.direcpath.net
About Element
Element Customer Care is a Durham, NC-based company that offers CSG billing services, tech support and an elite customer service call center. Element's partnership with CSG Systems gives its clients access to CSG's unique combination of solutions, services and expertise to improve operational efficiencies and deliver a quality customer experience in a competitive marketplace. In January 2008, Element, powered by CSG Systems, was named "Preferred Billing and Customer Care Provider" for the National Cable Television Cooperative (NCTC).
About IBBS
Since 2001, IBBS and its customers have been providing world class customer service and network management by using the Broadband Explorer (BBX) Provisioning and Diagnostic Software Suite and enabling the Triple Play through wired and wireless networks. IBBS is located in suburban Atlanta, GA. Additional information can be found at http://www.ibbs.com or by calling 770-387-2053.
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See the original story at: http://www.prweb.com/releases/2008/04/prweb890274.htm
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