FareCompare Springs Into Action following Continental's Big Mess, Asking Air Travelers: Do Airline 'Glitch' Policies Stink?
FareCompare's Travel Guru and Airline passenger advocate, Rick Seaney, appears on Good Morning America Sunday, June 24 at La Guardia Airport to show air travelers how to save money on summer air travel. In response to recent customer service glitches, FareCompare launches a survey on their homepage encouraging travelers everywhere to go to http://www.farecompare.com and be heard.
Dallas, TX (PRWEB) June 25, 2007 -- Advocate for the airline customers and travel guru, Rick Seaney, CEO of
FareCompare.com, routinely receives thousands of emails from users experiencing air travel problems states "I'm here to help make sure that the individual airline passenger is heard." When he received one particularly disturbing letter from a passenger aboard the sewage flight, Rick immediately launched an investigation and survey to find out what other would-be passengers want to see happen when glitches occur.
Continental Airlines toilets overflowed, resulting in a horror-ridden ride for 168 passengers traveling from Amsterdam to Newark. Read the details at farecompare.com (http://www.farecompare.com/articles/air-traveler-tales/continental-horror-flight.html)
United Airlines also experienced customer service issues last week, according to USA Today, when a computer glitch left nearly 250,000 thousand passengers stranded.
Over the last 5 years, Rick has become one of the foremost experts in the industry on airfares. Cheap airline tickets wanted? Watch and learn Sunday morning (orig. air date 06/24/2007) as Good Morning America's Juju Chang and crew films Rick sauntering through La Guardia airport checking passengers' tickets and showing them how to get those cheap airfares. (http://www.abcnews.go.com/gma). Within minutes, Rick assists several different airline passengers to find a better airfare deal.
While Wall Street Journal, Reuters and The Associated Press depend on FareCompare.com to feed their websites with first to show, advanced airfare information, consumers depend on FareCompare to be advisor, advocate and personalized travel support. "Education, preparation and better airfare pricing data are essential elements to discount air travel," says FareCompare's CTO Graeme Wallace. Good Morning Americans are waking up to learn insider tips and for the first time, have instantaneous access to empowering information through hot topic articles as well as innovative real time alerting technology and extensive research data. FareCompare shares those little secrets that give consumers an edge.
Rick is personally asking everyone to go to FareCompare.com and take part in this survey as well as register for free public alerts. When airlines have a price drop, Fare Compare makes sure information is at your fingertips and when airlines make a mess, they are making sure it isn't simply swept under the rug.
About FareCompare.com
In 2004, FareCompare LP was established building proprietary software to process the vast quantity of airfare information (over 50 million airfares and counting with tens of thousands of changes per day). This software mines tens of millions of fares several times a day for the best deals and instantaneously gets it directly to the consumer even before the airlines themselves. Wall Street Journal, http://www.foxnews.com/story/0,2933,278154,00.html [Reuters and The Associated Press have direct feeds from FareCompare resulting in advanced data. FareCompare.com consumer site was launched in March 2006. As seen on Good Morning America and NBC Today Show Rick Seaney, CEO and travel guru strives to educate consumers on how to find the best air travel deals.
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See the original story at: http://www.prweb.com/releases/2007/06/prweb535546.htm
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